If you choose to cancel a purchase , you must return the goods in the same condition and quantity as when you received them. As the packaging represents a significant part of product value, the product can't be considered returned in the same condition and quantity if the packaging and jewelry box is not included. You are liable for ensuring that return goods are packaged suitably. Thus, we encourage you to save the packaging until you are certain that you wish to keep the product. You are liable for determine the nature and properties of the product and the way it works and reliable for shipping fee. You must return the product(s) without undue delay and no later than 30 days from the date on which you informed us of your wish to withdraw.
A $15 handling, cleaning & Postage fee per item will be charged for all returned items and You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Product Returns Address:
PO BOX 195
Refunds are normally transferred to payment card with which the purchase was made. In connection with pre-payment via bank transfer, the refund will normally be transferred to the account from which payment for the purchase was made.
Lifetime Metal Jewelry Protection Plans
We are pleased to offer our life time jewelry Protection plan with certain Theft Replacement. However, this service is non-transferable, does not cover mysterious disappearance, loss or damage other than that incurred in normal wear and is non-refundable.
Note: all our tungsten and titanium , stainless steel jewelry provide life time warranty at time of purchasing automatically covering normal scratch or size change with only $19.99 handing fee, shipping charge. Some special jewelry like meteorite and deer antler, special wood ring, due to the materials are very rare and most of these items are custom made, we do not provide life time guarantee program for free
Requirements for a Full Refund
1. Items must be in a new condition.
2. Items must be returned with all original packaging and accessories.
3. Items with a value of $75 or above must be returned using trackable shipping method.
If these items have a value more than $ 500, they must be insured returning.